Tracing exactly where the fault sits along the line, so the repair is targeted instead of exploratory.
Broken fibre? A damaged cable can take your whole connection down. We fault-find, repair and re-terminate.
Get help nowFault finding is the step people skip. Without it you end up replacing cable that was never the problem, or blaming equipment that works fine.
We test the line, identify whether the issue is cable, termination or equipment, and tell you what it will take to fix.
Red light on the ONT, intermittent drops, or speeds nowhere near the package you pay for — all three have several possible causes. We test the line, the termination and the equipment behind it and identify the actual fault, instead of swapping routers until something changes.
Plenty of Johannesburg and Pretoria callouts turn out to be a fault beyond the boundary. Knowing that saves you money: we hand you a clear result to log with your provider rather than charging for a repair that is not yours to pay for.
Fault finding calls are attended across Johannesburg, Pretoria, Sandton, Midrand, Centurion, Randburg, Roodepoort, Kempton Park and the wider province, 24 hours a day. If the fault is ours to repair, we usually repair it on the same visit.
We cover Johannesburg, Pretoria, Centurion, Midrand, the East Rand, West Rand, Soweto and the Vaal.
New fibre runs into homes, offices and outbuildings, laid and routed properly the first time.
Restoring a connection that's dropped, degraded or stopped working altogether.
Technicians for new-build and retrofit installs at residential and commercial properties.
Damaged or snapped fibre cable, repaired or re-run where a clean repair isn't possible.
Fibre installs sized for offices, shops and commercial properties, not just single homes.
Clean, tested terminations at the router or ONT so the last metre isn't the weak point.
Tracing exactly where the fault sits along the line, so the repair is targeted instead of exploratory.